Frames and lenses purchased in a store have a 60-day . I got new glasses last week and the frames are too tight and they basically said oh well too bad. View more information about our in-network insurance policies. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. I would rate their business as a -1 star if I can. Will not answer the phone. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. Date of experience: December 18, 2022. After 4 return visits, my prescription was still wrong. 1) On the 7th March when we returned the glasses, the store manager wasn't available and we were told that they would call me the next day.2) On the 8th March I called them - I was told they haven't had a chance to talk to the store manager.3) On the 13th March I called again - Manager mentioned, she knows nothing about it. No explanation - no eyeglasses. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. Had back to back appointments for my kids and myself and everything went smoothly. How easy is it to get a hold of customer service at visionworks? For more information, please see our I never heard back from the store for weeks. Again there was no coordination between the two visits and the doctors. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. And the gentleman behind them made some snotty comment about me. Damage that is not consistent with ordinary wear will not be accepted. Include a copy of the original invoice with your return shipment. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. Price paid for this product. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? Sign up to receive our free weekly newsletter. They some tests one day and then called me again the next day and made me wait and do the balance tests. We will ship the replacement item at no cost to you. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. Also, mentioned that the issue could be related to improper eye measurements causing the issue. With a bunch of children that should be working at a movie theatre. This was the worst unprofessional disorganized. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! Powered by consumers. I could replace the original but not upgrade. File a complaint. Had not planned to be here this long. And if I could find the person that hired these individuals, I would question the interviewing process. Thank you again Isaiah! The fact that the Canton location didn't want to do anything at all. They gave me a refund right away, so I have no complaints about that. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. I returned them to the store for a full refund. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. I think they are are great because they smile. A member of management has reached out to ******** to invite her in to look at other frame options. You can contact Visionworks by phone or visit a store to return or inquire about a product. Even if it cost a little extra it's worth it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you visionworks. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Every purchase must be paid in full at the time of sale. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Your username maybe be your email address. No Visionwork currently does not have any international shipping policies in place. When I asked to speak with the doctor or leave message for Leslie, I was refused. The worst customer service ever known in the history of eye glass wear history. Visionworks offers a simple 30-day, money-back guarantee. 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. Take advantage of a 54 year old Female Veteran? The staff names were Shenita, Mary and Dustin. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. Overcharged $400 at checkout (was corrected before I left). State the reason for the return in the area provided on the invoice. The store charged me $85.35, and I expected a refund for the same amount, but they took out the cost of an eye exam that was paid by VSP. Browse glasses, sunglasses and contact lenses from Visionworks. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. But if you order progressive. They worked for long-distance and reading and would have been a great backup pair. I told her that I wasn't aware they had tried to contact me. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. Tip for consumers:Never go to vision works if you have an option. The lens would yellow after a year, halo effects, and the prescription was off. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. Customer service Visionworks ranks 162nd among Eyeglasses sites. Guarantee vary from product to product and can even vary for the components. I take time off my job and go to my appointment. This may take up to 10 working days. Said he was the manager. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Where can I request not to wear a face covering? We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. Step 2: Choose the styling for your return policy. And they didn't know how to use the new system that they all were complaining about that they weren't trained properly. FAQs or access your I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. Quality of frames and lenses DoNotPay can help you return items to numerous companies. I was told the lab LOST my glasses! Really really bad. Carrie sales agent super sweet very patient and great customer service and greatttt deals! Shipping and handling charges are not refundable. Follow-up service (e.g., frame adjustments, repairs, cleanings). Check out how you can: We have helped over 300,000 people with their problems. Resolved "Customer service " Resolved "Overall service.". Everything!!!! On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. I had told him I get ocular migraines and was having a slight one and he truly made it worse. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . Don't worry if you don't understand something, simply write it down in the comments area. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. Visionworks Return & Refund Policies. Support . Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. Call made on 4/5/23 was told they had to speak with the dr, never heard back. All product returns require a Return Authorization number (RA#). They were not clear in explaining the procedure. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. Ridiculous! The company does not accept items that are broken or damaged. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. The refund will usually be issued within 30 working days. Visionworks offers a money-back guarantee of 30 days. It would appear something is wrong. What an inept lab and company. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. This place (Latham NY office) is so slow. They overbook and provide the less than professional environment. I deserved my refund. are you sure you didn't pick them up. The professionalism was superb. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. It is now 10 weeks later and I still have not received my eyeglasses. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. We will exchange TV if it is damaged in shipping free of charge. Does Visionworks Offer Free International Shipping. I recently scheduled an appointment online. I always have a hard time deciding which frames. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. They were to call me to fix an appointment which they never did. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. Alluding that this nonsense is all my fault. Return shipping Shipping charges are non-refundable. They should give him some more training he def needs customer service training if he's going to be a manager.

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